Managed IT Services in Rochester, MN
Running a business is hard enough without technology problems slowing you down. We provide managed IT support for small and mid-sized businesses in Rochester, MN — keeping your systems secure, updated, and running smoothly so you can focus on what you do best.
On-site and remote support · Proactive monitoring · No long-term contracts required
Address: 1500 1st Ave NE Suite 109, Rochester, MN 55906
What Are Managed IT Services?
Managed IT services means having a professional technology partner who proactively takes care of your business's IT needs — rather than waiting for something to break and scrambling to fix it. Think of it as having an IT department without the overhead of full-time IT staff.
We handle the day-to-day technology management that keeps your business running: monitoring your systems for problems before they cause downtime, keeping software updated and secure, resolving issues when they come up, and planning ahead so your technology grows with your business.
For small businesses in Rochester that don't have a dedicated IT person — or that have one overworked IT person who could use backup — managed IT services provide reliable, affordable coverage that fills the gaps.
Our Managed IT Services
Help Desk & Technical Support
When something goes wrong — a computer won't start, email stops working, a printer jams, software throws an error — you need help fast. Our help desk provides responsive support via phone, email, and remote access. For issues that can't be resolved remotely, we come to your Rochester office.
We don’t just fix the immediate problem. We investigate the root cause, document everything, and help prevent repeat issues.
Proactive Monitoring & Maintenance
We set up monitoring tools that watch your critical systems around the clock — servers, workstations, network equipment, and backups. When something shows signs of trouble, we address it before it becomes an emergency.
Regular maintenance includes: OS/software updates, security patches, disk health checks, performance optimization, and backup verification.
Network Setup & Management
We design, install, and manage networks that are reliable, secure, and scaled to your needs.
Includes: router/switch configuration, Wi-Fi optimization, firewall configuration, VPN setup, network hardening, performance monitoring.
Cybersecurity & Threat Protection
Small businesses are increasingly targeted by ransomware, phishing, and other attacks. We help you build strong defenses without a Fortune 500 budget.
Includes: firewall management, antivirus/anti-malware, email security, access control, employee guidance, incident response.
Backup & Disaster Recovery
We implement automated backups (local + cloud) and help you build a disaster recovery plan for fast recovery after outages, ransomware, or hardware failure.
Cloud Services & Migration
We help with Microsoft 365, cloud file storage, and cloud-based apps — planning the migration, executing it cleanly, and supporting it ongoing.
New Employee Setup & Offboarding
We set up devices, accounts, permissions, and software for new hires — and remove access properly when someone leaves to protect your business.
Vendor Management
We coordinate with your internet, phone, printer, and software vendors — handling tickets and ensuring you're getting what you pay for.
Who We Work With
Our managed IT services are designed for small and mid-sized businesses in Rochester, MN and Southern Minnesota. We work across a range of industries:
- Healthcare and clinics: HIPAA-aware IT, secure data handling, reliable systems.
- Professional services: law, accounting, financial, consulting.
- Nonprofits: flexible plans for limited budgets.
- Retail and restaurants: POS, Wi-Fi, and uptime during business hours.
- Trades and contractors: office tech support and job software assistance.
Whether you have 2 employees or 50, we scale our services to fit your actual needs — not a one-size-fits-all package.
How Our IT Support Works
Getting Started
We begin with a technology assessment of your current environment — hardware, software, network, security, and backups. This assessment is free and includes a written summary of findings and recommendations.
Your Support Plan
Based on the assessment, we propose a plan that matches your needs and budget. We offer month-to-month agreements so you're never locked into something you can’t adjust.
Ongoing Partnership
You’ll have a dedicated point of contact. Support is available during business hours, with after-hours emergency support for critical issues. We manage systems proactively and meet periodically to review performance and plan ahead.
Managed IT Pricing
Per-device pricing: predictable monthly fee based on number of devices.
Per-user pricing: monthly fee based on number of employees.
Custom plans: tailored plan for unique requirements.
Most small businesses in Rochester spend between $100 and $200 per user per month for comprehensive managed IT services. Contact us for a free assessment and custom quote.
Frequently Asked Questions
How is managed IT different from break/fix support?
Break/fix is pay-per-incident. Managed IT is proactive monitoring + maintenance, with predictable monthly coverage and less downtime.
Do I need managed IT if I only have a few employees?
Yes. Even small teams can lose thousands from a day of downtime. Managed IT keeps systems secure and reliable.
Can you work with our existing IT person?
Yes. We offer co-managed IT to supplement internal staff and handle monitoring/maintenance so they can focus on strategic work.
What if we already have IT systems in place?
We work with your existing setup. We assess what’s working, fix what’s not, and recommend improvements only where needed.
Is there a minimum contract length?
No. We offer month-to-month agreements.
Ready to Simplify Your Business IT?
Let’s start with a free technology assessment of your business.
Phone
Address
1500 1st Ave NE Suite 109, Rochester, MN 55906