If it plugs in and has a screen, we can probably help. Here's a closer look at the most common problems we diagnose and resolve every day at our Rochester repair shop.
Slow or Freezing Computer
A sluggish computer is one of the most frustrating — and most common — issues we see. If your machine takes minutes to boot, struggles to open programs, or freezes when you have multiple tabs open, we can help pinpoint the cause. Our technicians run a full diagnostic that checks your hard drive health, available RAM, startup programs, and system configuration.
Common fixes include: SSD upgrades (the single most impactful performance improvement for older machines), RAM upgrades, clearing startup bloat, removing unnecessary background processes, and operating system optimization. Most performance tune-ups are completed the same day.
Typical cost: $50–$100 for a software tune-up. SSD upgrades (parts + labor) typically run $100–$200 and make older computers feel like new.
Cracked Screens & Hinge Damage
Accidents happen — a laptop slides off a desk, a lid gets closed on a pen, or a hinge starts cracking after years of daily use. We replace cracked, shattered, and malfunctioning laptop screens for most major brands. We also repair broken or stiff hinges, which are especially common on thinner laptop models.
What to expect: We'll identify your exact screen model, source a quality replacement part, and install it with precision. Most screen replacements are completed within 24–48 hours depending on parts availability.
Typical cost: $100–$300 depending on brand, model, and whether the display is a standard LCD or a touchscreen/high-resolution panel.
Won't Turn On / Boot Errors
When your computer won't start, it can be terrifying — especially if you have important files on it. Power issues, blue screen errors (BSOD), boot loops, and failed updates are all problems we handle regularly. Our diagnostic process identifies whether the issue is hardware-related (power supply, motherboard, hard drive) or software-related (corrupted operating system, failed update, driver conflict).
Common fixes include: power supply replacement, hard drive repair or replacement, operating system reinstallation, boot repair, and BIOS configuration. If data recovery is needed, we can handle that too — we'll always discuss options with you before proceeding.
Virus & Malware Removal
Have you noticed unusual pop-ups, a browser that redirects to strange websites, or dramatic slowdowns after visiting an unfamiliar site or clicking a suspicious link? You may be dealing with a virus, malware, adware, or spyware infection. We also help customers who have been targeted by tech support scams — those phone calls claiming to be from Microsoft that ask for remote access to your computer.
Our virus removal process includes: a comprehensive full-system scan using professional-grade tools, removal of all detected threats (viruses, trojans, rootkits, adware, potentially unwanted programs), system file integrity checks, security patching and updates, and browser cleanup. We'll also configure your security software and offer recommendations to help prevent future infections.
Typical cost: $75–$150 for standard virus removal. More complex situations (ransomware, rootkits, multiple infections) may cost $100–$200.
Data Recovery & Backup
Accidentally deleted files? Hard drive making clicking noises? Computer won't boot and you need your documents, photos, or business data? We offer data recovery services for failing hard drives, SSDs, and USB drives. We also help set up reliable backup systems so you're protected going forward.
What we recover: documents, photos, videos, business files, email databases, QuickBooks files, and more. We evaluate the drive first and give you an honest assessment of what's recoverable before any charges apply.
Learn more about our Data Recovery services →
Business IT Support
Running a business means you can't afford downtime. We provide on-site and remote IT support for small businesses, offices, clinics, and nonprofits throughout the Rochester area. Whether it's a single workstation down or a network issue affecting your whole office, we respond quickly and communicate clearly.
Our business services include: on-site troubleshooting, network configuration and support, email setup, printer and peripheral support, new computer setup and data migration, and ongoing maintenance plans to keep everything running smoothly.
Learn more about our Managed IT Services →